Before Placing Your Order With JCF:

At Johnson Custom Furniture, we take pride in creating one-of-a-kind
furniture pieces using solid wood, crafted by hand, and finished with
care.

Because our furniture is handmade and built from real wood, no two
pieces are ever exactly alike. We embrace the natural variations and
imperfections of real wood — they are part of what makes each piece special and uniquely yours. We build incredible pieces of furniture; however, if you are a hyper critical consumer, you should consider not purchasing a natural hardwood table build by real craftsman.

Before placing your order, please review the following standards to better understand what to expect:

🔹 Wood & Stain Variations

Every piece of wood has its own grain pattern and tone, so color and
grain differences are normal and expected. These natural traits mean no stain will look EXACTLY the same from one piece to the next — even when using the same color.

🔹 Stain Matching

We cannot match stain colors based on photos. If you want a specific
stain, you'll need to provide both the stain and the type of wood it's
intended for. Keep in mind, grain patterns and wood species affect how a stain looks, so exact matches aren't guaranteed. Our skilled team MAY BE able to closely match stains depending on many factors, but we cannot guarantee this. JCF is not responsible for a custom stain match attempt that does not meet the clients liking. It is recommended to purchase a sample prior to purchasing your piece of furniture.

🔹 Knots & Cracks

Real, hardwood lumber often has knots, checks, cracks, etc. We fill
all of these with either black or clear epoxy. This provides a smooth surface and reinforces the pieces structurally. The color of the epoxy used is up to our craftsman's discretion, although a custom color can be requested. Please note: every piece of wood as well as where we join boards for table tops can have micro cracks. These are NOT a defect in any way. This is part of a solid wood table top that is hand built by humans. Hyper critical clients should not purchase a handcrafted piece.

🔹 General Variations in Furniture

Handcrafted furniture comes with character—think small marks, texture
changes, and other quirks that add to its charm. Because of the handmade process, length and width of your piece can vary slightly (up to 1"). Standard heights that we build to are as follows:

Table Height: 28.5-31 inches

Seating Height: 17-19 inches

Bench Seat Depth: 15-18 inches

🔹 Solid Wood Movement

Wood is a natural material that expands and contracts with
temperature and humidity. This may cause small gaps in tabletops or
slight shifting over time. These changes are a normal part of solid wood furniture and do not affect the structural integrity.

By placing an order, the customer agrees to these cosmetic
standards presented as well as any and all other terms of Johnson Custom Furniture.

For electronic customers, by placing an order with Johnson Custom Furniture, you hereby agree to these standards, terms, and conditions.

⚠️ Lead Times

As of October 2025, we have approximately a 14-16 week lead time! We stay heavily booked year around. Lead times are estimates only!!! While we work hard to meet timelines,
high demand or delays in production can cause some orders to arrive
earlier or later than expected. We always prioritize quality over speed
and cannot promise exact delivery dates. If you're ordering for a
special event or deadline, please plan ahead accordingly. However, if you have a specific need, please voice that to us and we will do our best to work with you.

At JCF, we take pride in crafting custom furniture of exceptional quality, built for enduring
performance. To that end, we provide a Limited 1 Year Warranty covering structural and manufacturing defects in our tables, chairs, benches, and other custom-made furnishings. However, wood is a tricky material and despite our best efforts, the unexpected CAN happen. Most issues, if any, would occur in the first year during the changing of seasons with the swings in humidity. As a result, we offer a One year limited warranty covering any splitting, cracking, or warping of the table top. Subject to the terms and conditions set forth below:

1. Scope of Coverage

This Limited 1 Year Warranty covers
defects in materials and workmanship that materially impair the
structural integrity or intended function of the furniture when used
under normal, residential conditions. . Details below! Coverage applies exclusively to the original purchaser and to furniture purchased directly from JCF.

2. Exclusions

This warranty does not extend to damage or deterioration resulting from:

a. Improper use, abuse, or negligence, including but not limited to overloading furniture beyond its intended weight capacity;

b. Exposure to outdoor elements, excessive moisture, or environments inconsistent with the product’s
intended indoor residential use;

c. Failure to adhere to JCF's care and maintenance instructions;

d. Unauthorized modifications, alterations, or repairs;

e. Accidental damage, cosmetic wear and tear, acts of nature, or other events outside the control of JCF.

f. Hyper critical consumers. Please do not micro inspect and insult our craftsman. We do not cover complaints that go beyond the expectations of handcrafted furniture as detailed in our Cosmetic Standards.

3. Warranty Claims Procedure

To initiate a warranty claim, the customer must notify JCF in writing within a reasonable time after discovery of the defect. Supporting documentation, including photographs, may be requested to evaluate the claim. If the claim is determined to fall within the scope of this warranty, JCF will, at its sole discretion, repair or replace the defective component or piece.

4. Right to Decline Claims

JCF reserves the right, in its sole and exclusive discretion, to deny any warranty claim that does not meet the criteria set forth in this warranty or that appears to arise from misuse, unauthorized modifications, neglect, or any other condition excluded herein. Our determination as to the applicability of the warranty is final.

5. Limitations of Warranty

This warranty is non-transferable and applies solely to the original purchaser. Remedies under this warranty are limited exclusively to repair or replacement of the affected item, at JCF’s discretion. This warranty does not cover associated costs such as transportation, delivery, installation, or refinishing.

6. Disclaimer of Other Warranties

Except as expressly stated herein, JCF disclaims all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Under no circumstances shall JCF be liable for incidental, consequential, or special damages arising out of or related to the use of its products.

7. Governing Law

This Limited Lifetime Warranty shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-law provisions.

By purchasing and using JCF products, the customer acknowledges and agrees to be bound by the terms of this Limited 1 Year Warranty.

Limited Lifetime Warranty – $350

Invest once, and never worry again.

• Covers your piece for the lifetime of ownership
  
• Protects against structural defects & craftsmanship issues
  
• Hassle-free claim process

• All other aspects of the standard warranty(exclusions, right to deny, limitations, etc)
  

This warranty ensures your furniture will remain as dependable as the day it was delivered.

1. Return Eligibility

Customers may request a return or refund only at the time of delivery if they are not satisfied with the product for any reason. To be eligible for a return at that time:

The customer must notify our delivery personnel immediately upon receipt;

The product must remain in unused, undamaged condition;

The customer must decline delivery and not sign the delivery acceptance form.

2. Final Sale Upon Acceptance

Once the customer signs the delivery acceptance form, acknowledges receipt, and takes possession of the item, the sale is considered final. No returns, refunds, or exchanges will be accepted thereafter.

3. Custom Work

All furniture sold by JCF is custom-built. As such, we do not accept returns or offer refunds for reasons including, but not limited to, change of mind, fit within a space, personal preference, or aesthetic considerations after delivery acceptance.

4. Deposits

All custom furniture orders require a deposit to begin production. This deposit is non-refundable and secures your place in our production schedule, covers material purchases, and compensates for design, planning, consultation, and labor that begins immediately after your order is placed.

Because each piece is custom built to your exact specifications (size, wood type, finish, and design), the deposit also cannot be refunded if the order is canceled, delayed, or changed by the customer after work has started or materials purchased.

If Johnson Custom Furniture is unable to complete your order due to circumstances on our end, your deposit will be refunded in full.

5. Damage or Defect Claims

If a product arrives damaged or defective, the customer must document the issue at the time of delivery and notify JCF immediately. Such claims will be evaluated under the terms of our Limited Lifetime Warranty. Claims made after delivery acceptance may be denied unless a qualifying defect under warranty is discovered and reported promptly.